A deposit of 50% is due upon booking.  The second payment of 50% is due 30 days before arrival and will be collected automatically from the card used in the first transaction. We also require a signed rental agreement and a $250 security deposit hold.  The hold is placed two days before arrival and removed five days after departure if there are no extra charges.  Once booked, you will receive an email with a link to provide those items. During booking, you will be required to upload a copy of a government photo ID to prove the primary renter’s age (age requirements vary by property) and to prove authorization to charge the credit card.  We do not share this information with others.

We understand that your furry friends are part of the family, and many of our properties are pet-friendly. To find properties that welcome pets, simply use the "Pet-Friendly" filter when searching for rentals on our website. Be sure to review the property's specific pet policy, including any additional fees or restrictions. With our pet-friendly options, you can enjoy your vacation with your beloved companions.

Your comfort is our priority, and we're here to assist you 24/7. If you encounter any issues during your stay, such as maintenance concerns or questions about the property, please contact our dedicated guest support team. We'll promptly address your concerns and work to ensure that your vacation continues smoothly.

Guests can cancel free of charge until 60 days prior to arrival. Cancellations within 60 days of arrival will receive no refund.

Yes, we often offer discounts for extended stays and for our valued repeat customers. If you're planning an extended vacation or have booked with us before, reach out to our customer support team or check our website for any ongoing promotions or loyalty programs. We're committed to rewarding our guests for their continued trust in us.